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Terms and conditions

 At our online store you can browse through our catalog of products and information . You can add the products to your basket and change quantities or delete them .

At the time of ordering, a page which requests your email address and password if you are already a customer of our shop, if not be an option to register your details still appear listed .

Your personal information will only be used in the database of Rotorhobby S.L

Once completed your personal data, the choice of method of payment and shipping method option appears.

Finally the order confirmation will be asked . Until you hit "OK" on the last screen, the order will not be processed. If you click "OK" , the order will be added to our list of orders and we will send you a confirmation email with the tracking code, by which you will know where your shipment is at all times.

If your order has been lost or is taking too long, please call us at +34 625 364 103 or email to info@area51-rc.es to inform you of your order status .
 
Products on request: 

We have some products in our catalog that have not regularly in stock, but we can order them for you. Availability appears: "Product on request" The customer can buy this product even when its out of stock. Once payment is received Rotorhobby S.L. will order the product and as soon as we receive it, it will be send it immediately to the client. 

Clients who order products on request will be informed by us with a ss accurate as possible date of delivery, which will varydepending on the product and its origin.
 
Shipping:

All shipments are carried by transport agency, using the company SEUR with 3 to 5 days delivery to the whole of Europe and within Spain & Portugal mainland we use MRW 24 hours delivery service, shipments to Canary / Balearic Islands, Ceuta and Melilla can take 48 to 72 hours. If the materials are available in our store the goods will be shipped the same day or the following day depending on the hour of ordering. In case of stock failure, we will contact you to notify the delivery date .

Regarding the sending of special goods such as fuel are not allowed outside of Spain, within Spain we will use MRW for delivery within 24 hours , and to Islands and Ceuta and Melilla, use the blue package with a postal delivery 6-15 days .

Orders will not be processed until payment confirmation.

Upon receiving the package please check for signs of damage and claim it to the transport company within 24 hours from its receipt . We do not accept claims after that period. THis is the term we have been given by the transport company to claim any damage incurred during shipping .
 
Payment, pricing and promotions:

Payment can be made by (Paypal, bank wire transfer or Credit Card) .

Paypal : Using Paypal as a payment method it has a surcharge of aprox. 3% on the cost of the product. This rate corresponds to the rate charged by PayPal for all companies to use their services. For more information visit www.paypal.com

Bank Transfer:

Bank: Caixa Catalunya
Title: Rotorhobby S. L.
Account number: 2013 1506 99 0200348405

or international tranfers:

Bank: La Caixa
Title: Rotorhobby S. L.
Account number IBAN: ES18 2100 5084 1202 0007 8983
BIC  / SWIFT: CAIXESBBXXX

The prices listed in our catalog are total prices including 21% VAT. Prices apply to material in stock at the time of purchase. If the product is not in stock , Rotorhobby SL reserves the right to change the price at the time the product is available.

We reserve the right to change prices or withdraw products from sale on our website at any time without notice.

You agree when ordering that Rotorhobby can cancel or modify the order if there is a typographical or computer error within the description or price.

If Rotorhobby S.L. can not supply the requested product for reasons beyond the company reserves the right to cancel the purchase and return the amount the buyer intregro .

News , offers, discounts and other promotions are limited to stocks or conditions of each promotion, and may be canceled at any time.
 
 
Shipping rates:

Shipping charges are not included in the sale price of each item, but here is the table of shipping costs:

Order

Destination

Shipping Fee

Order up to 75€

Península

6,52 €

Order up to 150€

Islas Canarias, Baleares, Ceuta y Melilla

10€

Order more then 75€

Península

Free of charge

Order more then 150€

Islas Canarias, Baleares, Ceuta y Melilla

10€

1 box of fuel

Península

Free of charge

1 box of fuel

Islas Canarias, Baleares, Ceuta y Melilla

10€

 
Order up to 50€     --    EUROPE   --  10 €
Order more then 50€   -- EUROPE  --  Free of charge (Portugal excluded, same conditions as Spain apply)
 
Defective Merchandise: 

Upon receipt of the order, the customer must verify the good condition of packaging and package if it detects any anomalyshould be noted at time of receipt on the sheet before signing their agreement and make the photo / os related. If not, they give up any possible claim. Shall be communicated within 24 hours after Rotorhobby SL by email or by telephone, so that we canarrange or timely transport company claims.
 
Returns and Exchanges: 

Returns: 

Only defective product returns are allowed. They must contact us by phone +34 625364103 or email info@area51-rc.es 

Changes: 

If the change is due to an error by the customer by mistake when ordering, we will send the goods ordered plus applicable delivery costs, and the customer must send the / the product / os properly packaged and postage prepaid to the address ofRotorhobby SL 

If the change is due to a mistake by Rotorhobby SL, we will send the goods ordered at no additional cost, and the customermust send the / the product / os properly packaged and postage due to the direction of Rotorhobby SL.
 
Customer Service: 

The aim of Rotorhobby SL is always offering the best customer service. 

In case a product from our store has failed to work, please contact us so our technical service department can evaluate the reason and give a posible solution to the client. 

IMPORTANT: Do not attempt to repair any problems of this product, as this will invalidate the warranty.
 
Privacy and Security: 

Rotorhobby S.L. obtained customer data for delivery of the products and process the payment thereof, and the periodicsending a newsletter, special offers, discounts and other promotions we may make to our store, if the customer has authorizedonline. All customer data will be incorporated into an automated file belonging to Rotorhobby SL which are not used or provided to third parties. You may request deletion or correction thereof by writing to Rotorhobby SL. 

    Upgrading your account: 

At any time you can make changes to the customer account, accessing it using the username and password that was used to create it.

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